Terms & Conditions

1. Definitions

In these Terms & Conditions, unless the context requires otherwise:

• "Goods" means guitar pedals, pedalboards, electronic equipment, and any other physical products supplied by us.
• "Services" means repair work, modification and customisation, pedalboard design and wiring, consulting, testing, and any other work we agree to carry out for you.
• "Order" means your request to purchase Goods and/or Services from us, whether made in person, by email, over the phone, or via our website.
• "Contract" means the legally binding agreement between you and us for the supply of Goods and/or Services in accordance with these Terms & Conditions.

2. Scope of these terms

These Terms & Conditions apply to all Orders for Goods and Services, including but not limited to:

• Sale of our own branded pedals and devices.
• Custom pedal design, one-off builds, and small batch runs.
• Modifications to third-party pedals, amplifiers, and related equipment.
• Repairs and servicing of pedals and pedalboards.
• Pedalboard planning, wiring, and integration services.

Additional terms may apply to limited edition runs or specific promotions. Where there is any conflict between promotional terms and these Terms & Conditions, the promotional terms will take precedence only to the extent of that conflict.

3. Ordering and contract formation

3.1. You may place an Order in person, over the phone, by email, or via any online ordering process we make available. Your Order is an offer to purchase Goods and/or Services from us in accordance with these Terms & Conditions.

3.2. A Contract will only be formed when we explicitly accept your Order, which may be by written confirmation, by issuing an invoice, or by beginning work on your Order. We reserve the right to refuse any Order at our sole discretion, for example where a modification is unsafe or not technically feasible.

3.3. You are responsible for ensuring that the terms of your Order and any specifications you provide are complete and accurate. For custom and modification work, we may ask you to review and approve a written summary of the requested work, tonal goals, and constraints before we begin.

3.4. If we are unable to accept your Order, we will inform you as soon as reasonably possible and, if any payment has already been taken, we will refund it in full.

4. Pricing, quotes, and payment

4.1. Prices for Goods and Services are stated in pounds sterling (GBP) and, unless we state otherwise, are inclusive of UK VAT (where applicable) but exclusive of delivery, shipping, and insurance costs.

4.2. Any quotation we provide is an estimate based on the information available at the time. For repair and modification work in particular, hidden faults or additional issues may only become apparent once we have opened a device or carried out diagnostic tests. Where the final cost is likely to exceed the original estimate by more than a reasonable margin, we will seek your approval before proceeding.

4.3. We may require a deposit or full payment in advance for certain Orders, such as custom builds, complex modifications, or special-order parts. Deposits are generally non-refundable once we have committed materials, ordered components, or started work on a custom design.

4.4. Payment methods we accept will be communicated at the time of ordering. You agree to pay all amounts due on or before the due date stated on the invoice. We reserve the right to withhold delivery or collection of Goods, or to suspend Services, until cleared payment is received.

4.5. If you fail to make payment when due, we may charge interest on the overdue sum at the statutory rate applicable in the United Kingdom, and we may charge reasonable additional costs incurred in recovering the debt.

5. Custom work, modifications, and tonal expectations

5.1. Custom builds, modifications, and tuning are inherently subjective. We will work with you to understand your tonal preferences and technical requirements, but we cannot guarantee that any pedal or modification will match a particular artist tone, recording, or third-party product.

5.2. Where we modify third-party equipment, you acknowledge that such work may void the manufacturer's warranty and could affect resale value. You authorise us to undertake any necessary work which we reasonably consider required to complete the agreed modification or repair, subject to your budget and prior instructions.

5.3. We may refuse to carry out any modification that we consider unsafe, illegal, or unreasonably likely to cause equipment failure, including but not limited to alterations that bypass essential safety features or significantly exceed the original design limits.

5.4. You understand that vintage or previously modified equipment may carry an increased risk of failure during or after work is carried out, even when we exercise appropriate care and skill. We will not be responsible for pre-existing faults or age-related failures that are not caused by our negligence.

6. Delivery, collection, and risk

6.1. We will advise you of estimated lead times and completion dates at the time of ordering. Any dates given for delivery, dispatch, or completion are estimates only and are not guaranteed. We will make reasonable efforts to meet agreed timescales but will not be liable for delays beyond our reasonable control.

6.2. Risk in the Goods will pass to you when they are delivered to the address you provide, when you collect them from our premises at 1 Central Square, Cardiff, CF10 1FS, United Kingdom, or when they are handed to your nominated courier or representative.

6.3. Title to Goods will not pass to you until we have received payment in full for all sums due in respect of the Goods and any related Services.

6.4. If you arrange your own shipping or courier, you are responsible for taking out appropriate insurance. We will package items with reasonable care, but we cannot accept responsibility for loss or damage in transit where the carrier has been arranged by you.

7. Your responsibilities and fair use

7.1. You agree to use all Goods safely and responsibly, in accordance with any instructions supplied by us or by the original equipment manufacturer. Guitar pedals and related equipment are intended for professional and hobbyist musical use only and are not designed for any safety-critical application.

7.2. You are responsible for ensuring that any equipment you provide to us for modification or repair is legally yours to use and alter, and that it is not subject to any hire, lease, or finance terms that would prohibit modification.

7.3. You must ensure that your power supplies, cables, and connected equipment are suitable, correctly rated, and in safe working order. We will not be responsible for damage caused by incompatible or faulty third-party equipment or power sources.

7.4. Our Goods and Services are not licensed for life-support, safety monitoring, or any use where failure could reasonably be expected to result in personal injury, death, or significant property damage.

8. Warranties and guarantees

8.1. We warrant that any new Goods we supply will be free from defects in materials and workmanship under normal use for a period communicated at the time of purchase, subject to fair wear and tear and your compliance with these Terms & Conditions.

8.2. For custom builds and modifications, we will repair or, at our discretion, replace or refund any work that proves defective due to our workmanship within a reasonable period after completion. This does not cover tonal preferences, cosmetic wear, or damage caused by misuse, accidents, unauthorised modifications, or abnormal operating conditions.

8.3. Where we repair third-party equipment using customer-supplied parts or donor units, we cannot guarantee the long-term performance of those parts. Our responsibility is limited to the quality of our workmanship and any parts we have supplied directly.

8.4. Nothing in these Terms & Conditions affects your statutory rights under UK consumer law, including your rights relating to Goods that are faulty or not as described.

9. Returns, cancellations, and changes

9.1. For standard, non-custom Goods purchased at a distance, you may have a legal right to cancel within 14 days of receiving the Goods, subject to applicable UK consumer regulations. This cooling-off period does not generally apply to custom-made or personalised items.

9.2. If you wish to cancel an Order, you must inform us clearly by email or telephone, quoting your name, contact details, and Order reference where available. We may ask you to return Goods in their original condition and packaging where reasonably possible.

9.3. For custom builds, modifications, and repair work, you may cancel before we start work, subject to any non-refundable deposit or costs already incurred (for example, special-order components). Once we have begun work, cancellation may not be possible without full payment of agreed charges.

9.4. If you request changes to the scope of work after we have started, we will inform you of any associated cost or timing implications and seek your approval before proceeding. Material changes may require a revised quotation or a new Contract.

10. Limitation of liability

10.1. Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot be excluded or limited under applicable law.

10.2. Subject to clause 10.1, we will not be liable for any loss of profits, loss of revenue, loss of anticipated savings, loss of opportunity, damage to reputation, or any indirect or consequential loss arising out of or in connection with the Contract.

10.3. Our total liability to you in respect of all losses arising under or in connection with a Contract will, in all circumstances, be limited to the amount you have paid to us under that Contract for the relevant Goods or Services.

10.4. You are responsible for backing up any presets, firmware, or configuration data stored on your equipment before providing it to us. We will not be liable for loss of such data or for any incompatibility arising from firmware updates or configuration changes carried out as part of our Services.

11. Intellectual property and design rights

11.1. All designs, circuits, firmware, artwork, branding, and written materials created by or on behalf of Pedal & Circuit remain our intellectual property unless we expressly agree otherwise in writing.

11.2. Commissioning a custom pedal or modification does not grant you ownership of the underlying circuit design or any associated intellectual property rights, unless this is specifically agreed and documented as part of the Contract.

11.3. You must not reproduce, copy, or commercially exploit our designs, branding, or documentation without our prior written consent. This does not restrict your normal use or resale of the physical Goods you have purchased from us.

12. Data protection and privacy

12.1. We will handle any personal information you provide to us in accordance with applicable data protection laws in the United Kingdom. This includes information collected when you place an Order, make an enquiry, or subscribe to updates.

12.2. Our separate Privacy Policy explains in more detail how we collect, use, and protect your personal data and sets out your rights in relation to that data.

12.3. By entering into a Contract with us, you acknowledge that we may process your personal data as necessary to perform the Contract and to comply with our legal obligations.

13. Events outside our control

13.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an event or circumstance beyond our reasonable control. This may include, for example, supply chain disruptions, component shortages, industrial action, extreme weather, or interruptions to power or telecommunications.

13.2. If such an event occurs, we will contact you as soon as reasonably practicable to let you know and will take reasonable steps to minimise the effect of the delay. Where appropriate, we may offer to reschedule work, propose alternative components, or provide a refund for any part of the Order we cannot fulfil.

13.3. If there is a substantial delay and you are a consumer, you may contact us to end the Contract and receive a refund for any Goods or Services you have paid for but not received.

14. General

14.1. If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. Wherever possible, the affected provision will be interpreted in a way that most closely reflects the original intent.

14.2. A failure or delay by us in exercising any right or remedy under a Contract will not constitute a waiver of that or any other right or remedy. Any waiver will be effective only if given in writing.

14.3. You may not transfer, assign, or subcontract any of your rights or obligations under a Contract without our prior written consent. We may transfer our rights and obligations to another organisation where this does not materially affect your rights under the Contract.

14.4. These Terms & Conditions, together with your Order and any written variations agreed between us, constitute the entire agreement between you and us in relation to the subject matter and supersede any prior discussions or representations.

15. Governing law and jurisdiction

15.1. These Terms & Conditions and any Contract between you and us will be governed by and construed in accordance with the laws of England and Wales.

15.2. If you are a consumer resident in the United Kingdom, you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. This means you may bring a claim in the courts of England and Wales, or in the courts of another part of the United Kingdom where you live.

15.3. If you are a business customer, you and we agree that the courts of England and Wales will have exclusive jurisdiction.

16. Contact and customer support

If you have any questions about these Terms & Conditions, or if you wish to discuss an Order, warranty, or repair, you can contact us using the details below:

• Email: hello@pedalandcircuit.co.uk
• Telephone: +44 29 2046 3817
• Address: 1 Central Square, Cardiff, CF10 1FS, United Kingdom

We recommend that you retain a copy of these Terms & Conditions and any Order confirmation or invoice for your records.